Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you use our contact form, request a quote, or communicate with us by phone or email, you may provide us with:

• Your name and contact information (email address, phone number, mailing address)
• A description of the device issue or service you are inquiring about
• Any other information you choose to include in your communication

1.2 Information Collected Automatically

When you visit this website, our web server and any analytics tools we have enabled may automatically collect:

• Your IP address and general geographic location (city/region level)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the page you came from before visiting ours)
• Date and time of your visit

1.3 Cookies and Local Storage

This website uses cookies and browser local storage for limited purposes, as described in our Cookie Policy. You can control cookie behavior through our cookie consent tool, which stores your preference in your browser's local storage.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and service requests. When you contact us, we use your contact information to respond to your question or request a service appointment.
• To provide repair and technical services. Information about your device issue helps us prepare for your appointment and provide accurate service.
• To improve our website and services. Aggregated, anonymized analytics data helps us understand how visitors use our website and identify areas for improvement.
• To comply with legal obligations. We may retain records as required by applicable law.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information for targeted advertising.

3. How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. These measures include:

• HTTPS encryption for all web traffic to and from this website
• Restricted access to customer information on a need-to-know basis
• Secure handling and disposal of physical records containing personal information

No method of data transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

4. Information Retention

We retain customer information for as long as necessary to provide services, resolve disputes, and comply with our legal obligations. Contact form submissions are typically retained for up to three years. If you would like us to delete your information, please contact us using the details below.

5. Third-Party Services

This website uses the following third-party services, which may collect limited data in accordance with their own privacy policies:

• Google Maps: We embed a Google Maps iframe on our contact page. Your interaction with the map is subject to Google's Privacy Policy.
• Bootstrap and Font Awesome: CSS and icon libraries loaded from CDN providers. These are generally served without collecting personal data.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies.

6. Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

7. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of any future marketing communications

To exercise these rights, please contact us at [email protected]. We will respond to verifiable requests within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of this website after changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: